Shipping & Returns

Dogs and Birds ships worldwide. We are always working to improve the quality and cost of shipping for both our UK and international customers. For this reason, shipping rates and policies are subject to change without notice.

Additional shipping costs

You can be charged an additional shipping fee if we have to re-ship an item due to an address error. Please verify your shipping address before placing your order.

Shipping times

Our current Estimated Delivery Times for the UK (with the exception of Ireland ) are 2 to 3 working days from receipt of your order. Estimated Delivery Times for Ireland are 4 to 6 working days. For International orders our Estimated Delivery Times are 7-10 working days.

Shipping methods

We currently use Royal Mail to deliver our 1st and 2nd Class packages.

Shipping rates

Please click here to view our detailed shipping rates.

Shipping delays

On UK Bank holidays order processing and/or shipping may be slightly delayed.

Return Policy - 30 day money back guarantee!

We guarantee your satisfaction with all Dogs and Birds merchandise. If you receive damaged, defective, or incorrect item(s) from Dogs and Birds you may return the product(s) within 30 days of delivery. After receiving the item(s), we will send you a replacement(s) or issue a full refund, including shipping and handling. If you receive unwanted item(s), you may return the item(s) unopened for a refund of the purchase price minus shipping and handling.

To return item(s), please contact us by email at info@dogsandbirds.co.uk and we will make the appropriate arrangements.

Damaged or defective items If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments. Please notify us at info@dogsandbirds.co.uk immediately (within 3 days) if you receive a damaged item.

Shipping questions

If the information above does not answer your shipping question, please email us at info@dogsandbirds.co.uk

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